Quality Manager

Department: RAMSAY
Location: Pietermaritzburg
Type: Full time, 

Job Requirements      

  • Grade 12 (Critical)
  • Mechanical Engineering Diploma or equivalent (Critical)
  • 5 years Managerial Experience (Critical)
  • 5 to 10 years Quality Assurance Experience (Critical)
  • Quality lab and testing Exposure
  • Quality Control Systems within the Automotive Industry (Critical)
  • Understanding of ISO 9001; IATF 16949 & VDA 6.3 (Critical)
  • Core Tools (Critical)
  • Metal pressing/ Welding/ Metal Finishing / Coating experience/ Moulding/ Trim/ Assemblies
  • Use of Measuring Equipment
  • Good Computer Skills
  • Knowledge of the Ramsay Manufacturing Excellence system (Advantageous)


Roles and Responsibilities 

Job objectives:

TQM/ Elimination of waste

  • Devise and amend plans to Implement and manage the TQM processes to achieve set improvement targets (Create and direct TQM plans to create a sustaining and quantified method of improving Quality Performance through data measurement and analysis).
  • Always utilise all allocated resources within your control effectively. (Strategically revising resources deployment to support meeting Quality control and performance targets)
  • Ensuring all Visualised data has integrity and support structures are available to support the collection and analysis of clean data. (To ensure data analysis has best possible improvement direction to achieve improvement objectives).
  • Monitor & reduce cost of poor quality. (Monitor the cost of containment, rework, and scrap. Implement improvements in the process to reduce these costs).
  • Material Control best practices (Scrap, disposition, and quarantine stores).
  • Labour Control best practices (Headcount, Attendance, Normal time, Overtime).


Continuous Improvement

  • TQM Data Analysis (Analyse quality data to identify areas of waste and use information to initiate improvement programmes).
  • Kaizen Initiatives (Ensure A3 problem solving activities are carried out to eliminate waste & improve production within areas of control)
  • Improvement Targets to Budgets are met. (Budgeted improvements in Materials, Labour and OT agreed to costs are planned, measured, and met).
  • Customer Returns and Warranty Claims (Track and evaluate trends and improvement in claim types).



  • Ensure 5S (Manage and improve 5S in the plant according to the 5S Audit Sheet).
  • Promote 5S condition in affected working areas as well as common work areas as allocated. (Perform clean-up activities as per 5S Tasks Schedules and ensure subordinates participate and comply).


Health, Safety and Environment

  • Correct PPE Usage (Ensure all employees within area of responsibility are using appropriate PPE for the job that they are doing).
  • SHEMS (Safety, health, environmental management system) (Follow SHEMS Procedures and promote a safety and environmental responsibility culture within your subordinates).
  • Incident Reporting (All incidents need to be reported within the first hour of incident and within the same shift).
  • Safety Mind Set (Perform all activities in a safe manner. Report any issues immediately).



  • Part Quality (Ensure parts produced are verified to meet quality specifications as per the control plan/inspection standards)
  • Control of non-conforming products (Follow Non- conforming product procedures (RP 11)).
  • Conformance to Requirements (Ensure compliance Certification Body Requirements and Customer Specific Requirements).
  • Product Identification and status (Ensure all components are clearly identified with the correct status).
  • Measuring instruments and Gauges (calibration) (Ensure that all measuring instrument and gauges in work area are within the calibration period. Ensure that all measuring instruments and gauges are in a good working condition).
  • Measuring instruments and Gauges (MSA) (Ensure that all measuring instrument and gauges in work area can detect Non-conformance of a product).
  • Control Plan (Process Control) (Ensure all production lines are running to the established standard and that the control plan for each product is adhered to).
  • Ensure all Quality Documentation is present on the Line. (Quality alerts, Inspection Standards in line with Control plans /FMEA)
  • Customer Satisfaction (Ensure that customer complaints are addressed effectively within the customer prescribed time period).
  • Corrective and Preventative action (Ensure that chosen corrective actions are implemented and verify effectiveness).


Supplier Quality

  • Engage with the Commercial team and Engineering teams during team feasibility meetings at quotation stage to ensure that all customer specific requirements relating to quality are known and adhered to during supplier selection audits.
  • Coordinate and conduct supplier selection audits (in accordance with customer specific requirements) with support from relevant Purchasing and Engineering teams.
  • Verify PPAP documentation for PSW approval from Purchasing and Engineering teams. Ensure all PPAP documentation from all manufacturing suppliers is complete (according to customer specific requirements), easily accessible and legible.
  • Evaluate supplier performance and report to the GM monthly. Determine development and/or audit requirements based on performance. Prepare action and/or development plans with the Purchasing team and ensure the supplier complies and meets agreed actions. Establish open supplier relationships through periodic visits and ensure concerns requiring further action are revisited and escalated to Senior Management.
  • Coordinate and conduct annual and/or routine supplier audits in accordance with customer specific requirements with support from relevant Purchasing and Engineering teams. Compile audit reports with corrective and/or mitigating actions identified for high risk processes. Support Suppliers with root cause
    investigations, corrective action implementation and monitoring of effectiveness: objective of attaining a minimum “B” rating.
  • Verify the requalification of parts (in accordance with customer specific requirements) in the event of an engineering or process change with the support of the Engineering and Purchasing teams.



  • Dunnage & Packaging (Ensure that verification of product packaging has been conducted and approved).
  • Ensure Parts meet the required standards prior to release. (Ensure that part buy-off is conducted and parts are correctly identified with status and include
    Customer Certificate of Conformance (COC) if required).
  • Escalation of quality concerns (Ensure that all Quality related concerns raised are addressed with the correct team immediately).
  • Manage & Maintain the Total Quality Management Board (TQM) Daily. (Ensure that the TQM meetings are held daily and that the quarantine items for disposition
    are released in a timely manner).
  • Product Identification (Ensure internal product identification standard is adhered to i.e., parts in the right place with the correct ID and part status).
  • Risk Based Thinking (Identify risk to output (quality and delivery) and mitigate to ensure customer satisfaction).
  • APQP (Support cross-functional project team to ensure customer requirements are met and APQP is implemented to deliver projects on time).
  • Performance Management (Performance manage your team to ensure they meet their KPI’s/ deliverables)



  • Performance Management (Performance manage your team to ensure they meet their KPI’s/ deliverables)
  • Skills Development (Ensure that the key resources in your area of control have an IDP in place)
  • Attendance/absenteeism (Monitor and action any timekeeping/absenteeism concerns to reduce absenteeism and meet target of 98% within area of control).
  • Verify & submit Timesheets (Ensure all information on timesheets are accurate, validate and submit to finance by due date).
  • Complete and Submit RTWI (Accurately complete and submit return to work documents for employees who have been absent and submit to Payroll upon
    completion. Sick notes need to be scrutinized for validity and any problems/concerns needs to be addressed with the employee).
  • Responsible personal attendance to ensure it is 98% on an ongoing basis (Since the role is to support production, your attendance is vital for the successful
    running of the plant).


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 and any amendments
thereto, Ramsay Engineering (PTY)LTD Internal Recruitment Policy as well as the Employment Equity Plan.

NB: If applicants have not received a response two weeks after the closing date, please accept that your applications have not been successful. CLOSING DATE: 04
March 2022